Your privacy is our responsibility at ch666

1. Introduction & Purpose of This Policy

ch666 is a safe and reliable online betting and casino platform for users in Bangladesh. We take the privacy of every member who uses our services very seriously. This privacy policy (also referred to as the "Policy") provides a clear and detailed account of how we collect, store, process, and protect your personal information.

When you use the ch666 website, create an account, play games, place bets, or use any of our services, you are considered to have agreed to the terms of this Policy. We therefore encourage you to read it carefully. If you have any questions, please contact our support team.

2. What Information We Collect

ch666 collects various types of information from you to help improve our services and make your experience safer and more enjoyable. The categories of information collected are outlined below:

2.1 Information You Provide Directly

When you sign up on our platform or update your profile, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (such as a national ID card)
• Payment method details (bKash, Nagad, Rocket, or Upay number)
• Username and password

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and operating system
• Activity logs on the platform (login, game history, transaction records)
• Usage patterns collected through cookies and tracking technologies
• Access time and date

2.3 Information Received from Third Parties

On occasion, information may be collected from trusted third-party services for identity verification or fraud prevention purposes. In such cases, we follow only lawful procedures.

3. How We Use Your Information

ch666 uses the information it collects solely for specific, legitimate, and transparent purposes. We never use your information unnecessarily or for unauthorised purposes.

4. Sharing & Disclosure of Information

ch666 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted third parties assist in operating our services — such as payment processors, game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe), and technology infrastructure providers. These partners operate under strict confidentiality agreements and may only use your information for the specified purpose.

4.2 Legal Obligations

In the event of a court order, a request from a legitimate authority, or a legal obligation, ch666 may disclose the necessary information in compliance with applicable law.

4.3 Fraud Prevention & Security

Information may be shared on a limited basis with investigative agencies to prevent financial fraud, money laundering, or misuse of the platform.

4.4 Business Transfers

In the event of a full or partial business transfer, merger, or acquisition, user information may be transferred. We will notify you in advance should such a change occur.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and remembering language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and settings so you do not have to set them up again each time you log in. For example, your preferred game category or display settings.

5.3 Analytics Cookies

These cookies are used to monitor website performance and analyse user behaviour. They help us understand which pages are used most and where there is room for improvement.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6. Data Protection & Security

ch666 has implemented the most up-to-date technical and administrative measures to protect your information. Our security framework is structured across the following layers:

• SSL Encryption (SSL/TLS): All communication between your browser and our servers is secured by SSL encryption, preventing third parties from reading or altering your data.
• Password Hashing: Your password is never stored in plain text. It is transformed using a strong cryptographic hashing algorithm.
• Access Controls: Only staff members who genuinely need access to your information are permitted to do so. Strict role-based access controls are in place.
• Regular Audits: Regular security audits are conducted on our systems, and any vulnerabilities are addressed immediately.
• Data Backup: Important data is backed up across multiple secure servers to prevent data loss in the event of a technical issue.
• Payment Security: All transactions via bKash, Nagad, Rocket, and Upay are processed in accordance with their respective security protocols.

While we strive to ensure the highest level of security, no one can guarantee complete security on the internet. To keep your own account secure, use a strong password and do not share it with anyone.

7. Data Retention Period

ch666 retains your information for as long as it is needed. Generally:

• Active Accounts: Your information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention requirements.
• Financial Transaction Records: Financial transaction data may be retained for an extended period for legal compliance purposes.
• Marketing Consent: If you opt out of marketing communications, we retain a record of your consent history to ensure we do not contact you again by mistake.

Once the required retention period has passed, your information is securely deleted or anonymised.

8. Your Rights

As a ch666 user, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If there are any inaccuracies or errors in your information, you may request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, although some data may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You may request your information in a structured, commonly usable format.
• Right to Withdraw Marketing Consent: You may request to opt out of promotional communications at any time.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible.

9. Protection of Minors

ch666 is a platform operated exclusively for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we receive credible information that an account holder is under 21, we will immediately suspend that account and delete the associated information.

If you believe someone you know who is a minor is using our platform, please notify our support team without delay.

10. Changes to the Privacy Policy

ch666 reserves the right to revise this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By noting the date of the latest update on this policy page

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. You are therefore encouraged to re-read this policy when you receive a change notification.

11. Contact Us

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact the ch666 support team. We are available 24/7 to assist you.

Your trust is our most valuable asset. Protecting your privacy at ch666 is our commitment and our responsibility. Stay with us for a safe and enjoyable gaming experience.